Find answers to commonly asked questions about our products, services, and policies. Explore comprehensive information to enhance your shopping experience with us. If you can't find what you're looking for, feel free to reach out to our dedicated support team for further assistance.

Your satisfaction is our priority at eSoftware Store. Feel free to customize it according to the specific content and tone you want for your FAQ page.

Certainly. We strongly encourage all our customers to register their email addresses along with their unique Microsoft Product Keys during the Microsoft online activation process, ensuring authentication and thorough tracking of their software. This guarantees the genuineness of the Microsoft product purchased. All our software products are completely authentic and legal, backed by a hassle-free money-back guarantee.
Our ability to offer competitive prices stems from our close collaboration with suppliers and bulk purchasing. We have established robust relationships with authorized software merchants, distributors, and global computer and electronic manufacturers. These partners often need to quickly clear substantial software inventories, leading to significant discounts through inventory and clearance sales. We leverage these savings to keep our costs minimal and pass on the benefits to our customers.
Our dedicated team is readily available to address any issues that may arise. While refunds are in accordance with our Refund Policy, we are confident that our proficient management and support staff can efficiently resolve any concerns to your satisfaction.
eSoftware Store operates as an online e-commerce company. While we have offices for support staff, we do not have a physical brick-and-mortar store for in-person shopping.
To access the latest discounts and coupon codes, sign up for emails from eSoftware Store. Timed offers and the deal of the day on the homepage provide opportunities for great buys, but act quickly as supplies are often limited.
The delivery time for your purchased product depends on its nature. Physical products undergo standard carrier times based on delivery and warehouse zip codes, as well as chosen shipping urgency. eSoftware Store ships physical products on the same or next business day. For Electronic Delivery products, processing is usually immediate, with the product available within minutes of purchase. Exceptions may include credit card issues, processing flags, address or email problems, and variations in product type. OLP and VLP products are shipped directly from the manufacturer, which may affect processing times.